As of today the new Mental Health Complaints Commission comes into operation. The MHCC was established through Victoria’s new Mental Health Act 2014 to receive and resolve complaints about Victorian public mental health services. It is completely independent and separate from mental health services.
Anyone can contact the commission to talk about their concerns. T
- People receiving or trying to access public mental health services (consumers)
- Any person who is acting on behalf of a consumer
- Any person who has a genuine interest in the well-being of a consumer
This means that consumers, carers, family members, friends, advocates, staff and any other person who has concerns about a person’s experience with a public mental health service can make a complaint to the commission.
What kind of complaint can you make?
You can talk to them about any concern or complaint about public mental health services in Victoria.You can also talk to them if your complaint is about not receiving a service.Even if it’s not something that they are able to deal with, they will help you find the best person to talk to and help you.
Mental Health Complaints Commission Website: http://www.mhcc.vic.gov.au/index.htm
You can make an enquiry or complaint by
Phone: 1800 246 054 (free call from landlines)
Fax: 03 9949 1506Open Monday to Friday, 9 am to 5 pm.